Question 1

How long is shipping?

Accepted Answer

Shipping varies from place to place. Approximately takes 5-7 business days.

Question 2

Can I use my electronic device when charging?

Accepted Answer

Yes, you are able to use your electronic device while charging.

Question 3

How long does it take to charge your electronic devices?

Accepted Answer

Varies from location to location.

Question 4

Do you provide insurance?

Accepted Answer

We provide warranty. Warranty costs 15 dollars for 5-6 months.

Question 5

Do you give refunds?

Accepted Answer

Yes we do give refunds.

Question 6

Are your products waterproof?

Accepted Answer

At the moment, no.

Question 7

What if the product is broken during shipping?

Accepted Answer

Once you let us know, we will replace your product with a product that is in good conditions for free.

Question 8

Does the sun need to be out for my device to charge?

Accepted Answer

Yes, since it is a solar power product.

Question 9

Do you have any products that aren't solar?

Accepted Answer

No, only solar power products.

Question 10

How does your technology work?

Accepted Answer

Placing your electronic device under the sunlight.

HELIOTECH

FREQUENTLY ASKED QUESTIONS